Reference

Privacy Policy for Your patetoto Account

We explain what we collect when you open an account, how we use it to confirm identity, and when we may keep records for security or legal timing.

Account dataCookie controlDANA, OVO, GoPay, QRIS

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What We Collect and Why

patetoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you place a deposit through DANA, OVO, GoPay, or QRIS, we store the reference, status, and time so we can match it to your account and answer a mismatch quickly. We may also keep device type, browser language, IP address, and login timing to stop

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false access and protect the wallet. If you are in Denpasar or elsewhere in Indonesia, the same handling applies: we use only the fields needed to run the account, handle support, and meet lawful recordkeeping needs. We do not sell your data, and we limit staff
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access to people who need it for verification, payment matching, or request handling. If you ask for a correction, we may keep a short audit trail so we can show what changed and when. When the law requires longer retention, we keep only the minimum record
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and close access to everyone else.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to Send Privacy Requests

If you want access, correction, or deletion where local law allows, send the request through live chat, email, or the form inside your account area.

Live chat Use live chat for fast privacy questions, lost-session access, or a correction request. We will ask for your registered contact so we can match the request to the right account before we make any change.

Email Send a message to our privacy mailbox if you need a written record of the request. Include your account email, the change you want, and any date or payment reference that helps us confirm it.

Account form The form inside your account is the cleanest route for deletion or access requests. It gives us the details in one place, which shortens the back-and-forth and helps us answer within our stated hours.

CONTROLLED HANDLING

How We Protect Your Data

Your browser settings decide how cookies behave, and we follow that choice on Android, iPhone, and desktop.

Account checks

We use email, phone, device type, and login time to confirm that a request came from you. If the device changes or the location looks unusual, we add a second check before we update private data.

Cookie control

On Chrome, Safari, and similar browsers, you can clear cookies from the privacy menu. That can end a session, remove saved preferences, and protect your account on shared phones or borrowed desktops.

Retention window

We keep payment traces, support logs, and access records only for the period needed to manage the account, settle a dispute, or meet recordkeeping duties. After that window, we restrict access or delete the record.

Access requests

If you want to see the data attached to your account, contact us from the registered channel. We confirm identity first, then send the permitted parts and explain any field we must hold back.

Correction path

Wrong name, phone number, or transaction reference? Tell us which field needs changing and send proof that matches your account record. We update the record once the details line up with the security checks.

Deletion requests

If local law allows removal, we check whether any record must stay for legal timing or dispute handling. You will get a clear reply showing what can be removed and what must remain.

Privacy Questions About Your Account Data

These are the questions we hear most when you want to understand what we hold, how long we keep it, and how you can correct it. We answer in simple English, and we may still ask for a verification step before we share account-specific data. If access depends on local law, we say so plainly and only proceed where law permits.

We collect the contact details, login history, device type, and any payment reference needed to match your account. That lets us confirm access, process requests, and keep a short record if a payment or security question comes up.

We keep the reference and status tied to a DANA, OVO, GoPay, or QRIS transfer so we can match it to the right account. We do not store more payment detail than we need for that task.

Yes. Send the request from your registered email or live chat and we will confirm identity first. After that, we share the permitted account fields and explain any part we must keep back under local law.

Tell us which field is wrong and attach proof that matches your account record. We may ask for a fresh verification step before we edit the file, which helps keep the data accurate.

Where local law allows removal, we check the record first. Some logs may stay for dispute handling or timing rules, but we delete or block access to the rest and tell you what changed.

Cookies help us keep you signed in, remember browser choices, and notice when a session looks unusual. If you clear them on Chrome or Safari, the next login may ask for another check.

Our privacy requests go through live chat, email, or the account form every day from 09:00 to 23:00 WIB. We start with identity checks so only the right account holder gets the change.

Privacy Policy for Your patetoto Account

Where to Send Privacy Requests

How We Protect Your Data

Account checks

Cookie control

Retention window

Access requests

Correction path

Deletion requests

Privacy Questions About Your Account Data

01 What data do you collect when I open an account?

02 Do you keep my DANA, OVO, GoPay, or QRIS details?

03 Can I ask for a copy of my data?

04 How do I correct wrong account details?

05 Can I ask you to delete my data?

06 Why do you use cookies on my phone or desktop?

07 Who handles privacy requests and when?

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